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SUPPORT FOR ELIXIR SOFTWARE

Elixir Support

Access support resources for your use of Elixir products, join community forums, compare support plans, and more.

Elixir Cloud login
DesignPro Tools/Opus login
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Get help and support for your use of Elixir software

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24/7 support

Gold and Platinum members receive round-the-clock support. No matter what comes up, a real, live person will always be there to help you through it.

Support login
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Stay up-to-date

Find out about the latest news, alerts and releases, all on our community portal.

Elixir updates
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Community support

Our forum is a great place to engage with other users who have been where you are. And together, you can influence the development of our products.

Elixir community
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A place to learn

From videos and product training to courses and even certifications, we don’t just support your business. We support personal growth.

Elixir education

Elixir support tiers

The right support plan can make all the difference in getting value from your CCM tools, both today and in the long term. Compare Elixir's support offerings here, from standard engagements through dedicated account management.

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Standard
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Silver
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Gold
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Platinum

Severity 1 issues

Issues with critical business impact resulting in unavailable services
24x5 24x7 24x7 24x7

Severity 2–4 issues

Issues ranging from major functional degradation to minimal business impact
Monday–Friday
9 a.m.–6 p.m. 		Monday–Friday
8 a.m.–12 a.m. 		24x7 24x7

Support portal access

Submit support tickets and issue fix requests

✅

 ✅ ✅ ✅

Designated support contacts

Individual Elixir pros you can count on for support
1 2 5 5

Online knowledge base

Built and maintained by Elixir
✅ ✅ ✅ ✅

Phone support

Call and you'll get a real, knowledgeable human
✅ ✅ ✅ ✅

Enhanced response times

Priority response for urgent requests
✖️ ✅ ✅ ✅

Monthly support review meetings

Track issues, resolution, and long-term goals with Elixir
✖️ ✖️ ✅ ✅

Support Account Management (SAM)

A dedicated advocate for your use of Elixir products
✖️ ✖️ ✖️  ✅

All times listed are based on customer location unless otherwise noted. 
U.S.-based support can be added to Elixir Cloud base licensing for an additional fee.

Elixir community news & updates