24/7 Support for our Gold and Platinum Members.
No matter what comes up, a real, live person will always be there to help you through it.
What you need to know, now.
Find out about the latest news, alerts and releases, all on our community portal.
Support from your peers, too.
Our forum is a great place to engage with other users who have been where you are. And together, you can influence the development of our products.
A place to get learning.
From videos and product training to courses and even certifications, we don’t just support your business. We support personal growth.
Support Features
Standard
Silver
Gold
Platinum
Severity 1
24x5
24x7
24x7
24x7
Severity 2 - 4
Weekdays 9am - 6pm
Weekdays 8am - 12am
24x7
24x7
Support portal access
Designated support contacts
1
2
5
5
Online knowledge base
Phone support
Enhanced response times
Monthly support review meetings
Support Account Management - SAM
