Here, there, and everywhere when you need us.
24/7 Support for our Gold and Platinum Members.
No matter what comes up, a real, live person will always be there to help you through it.
![Orange Watch](https://elixir.com/hs-fs/hubfs/Elixir_December2023/Images/Image-1-1.png?width=497&height=465&name=Image-1-1.png)
What you need to know, now.
Find out about the latest news, alerts and releases, all on our community portal.
Support from your peers, too.
Our forum is a great place to engage with other users who have been where you are. And together, you can influence the development of our products.
![Face](https://elixir.com/hs-fs/hubfs/Elixir_December2023/Images/Image-3-1.png?width=497&height=590&name=Image-3-1.png)
A place to get learning.
From videos and product training to courses and even certifications, we don’t just support your business. We support personal growth.
![Image-4-1](https://elixir.com/hs-fs/hubfs/Elixir_December2023/Images/Image-4-1.png?width=400&height=719&name=Image-4-1.png)
Elixir support tiers
Support Features
Standard
Silver
Gold
Platinum
Technical support coverage
Weekdays 9am - 6pm
Weekdays 8am - 12am
24/7
24/7
Designated support contacts
1
2
5
5
Elixir community
Online knowledge base
Support portal access
Phone support
Accelerated response times
Support account management
Monthly support review meetings
Release management
Upgrade assistance