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PRODUCT FEATURES

Key CCM features of Elixir Cloud

Elixir Cloud’s unique feature set consolidates and improves on the capabilities of legacy customer comms tools to keep your organization on top of your comms today — and ready for the next big thing.

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Robust CCM features you’ll actually use.

We’ve spent the past 40+ years leading and learning from companies that use software to manage their customer communications. Too few features, and comms operations are decentralized; on the other hand, feature sprawl creates failure points and friction (especially for large teams).

With Elixir Cloud, we’ve set our focus on adding features that actually solve problems: Capabilities that help you create better comms faster, personalize them accurately, scale them consistently, deliver them correctly, and make it all work with your existing CCM tech stack.

Key features of Elixir Cloud

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Connect

Elixir Cloud integrates with both modern enterprise applications and legacy systems.
  • Ingest accurate, up-to-date data from multiple sources (like CRM, ERP, and marketing automation tools) with a secure, flexible API
  • Process data securely any way you need, from scheduled batches to event-triggered and on-demand
  • Enrich every touchpoint with the same consistent data by integrating with outbound data formats like JSON, XML, delimited, and more
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Configure

Break down silos, customize access, and optimize workflows for greater control over your customer comms.
  • Customize workspaces by department or line of business
  • Keep data and assets separate, secure, and organized
  • Dial in specific permissions with role-based access control and support for IAM and SSO
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Design

Empower your teams to design effective, data-driven, dynamic content at scale.
  • Manage content directly in Elixir Cloud with version control and audit trails
  • Make it easier to create complex documents with an easy-to-use designer built for business users
  • Comment, review, and approve directly in a collaborative design space
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Collaborate

Foster seamless, simultaneous customer communications work — even across different teams.
  • Work together across teams with real-time collaboration tools
  • Streamline long feedback cycles with custom approval rounds
  • Confirm changes, prove compliance, and quickly revert with automated version history and audit trails
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Deliver

Reach customers across channels using a single design and repeatable process.
  • Deliver content across print, email, SMS, Whatsapp, customer portal, Apple Wallet, and more
  • Tailor delivery channels to customers based on their preference
  • Configure document storage options for long-term accessibility
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Analyze

Get the full picture of your communications performance and customer engagement.
  • Visualize performance with real-time, customizable dashboards
  • Report key metrics for job statistics, delivery, and user activity
  • Customize data access permissions for smarter decision-making across functions

Great CCM is more than a bunch of great features.

Any customer communications management solution on the market can brag about their features. Elixir Cloud backs it up with real use cases that help you create and manage the best customer comms you’ve ever sent — no matter the type, frequency, volume, or channel.

Real-world use cases for Elixir Cloud

See these CCM features (and many more) in practice.

Feature lists can't do justice to the many use cases of Elixir Cloud.

Request a customized demo tailored to your use cases.