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Pricing information for Elixir Cloud

Unlike other solutions, Elixir Cloud doesn't force you to pay for capacity and features you don't need. With unlimited users, capacity that can scale up (and down) quickly, and modular capabilities, you can right-size your CCM to today's needs — and get ready for tomorrow's.

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How much does Elixir Cloud cost?

The exact cost of Elixir Cloud depends on how much capacity you need, what features you want, and other configurations of your choosing. Flexibility is just one of the benefits of our cloud-native CCM platform and API-first strategy.

Elixir flips the traditional pricing model for CCM: Instead of paying for fixed capacity, individual user seats, document volume, and features you might not use, Elixir Cloud's scalable architecture means you pay for what you need — not what your vendor wants to lock you into.

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How Elixir Cloud pricing works

After the base Elixir Cloud licensing fee, you can dial in the capacity, features, and add-ons that actually drive value for your organization.

Add unlimited users at no extra cost; choose a data usage range to reduce costs when you're not reaching capacity; add namespaces and workspaces when you're ready to onboard more departments.

Configure your CCM. Control your costs.

Base licensing

Determined by size, industry, and use case.

Number of users

Unlimited on every plan.

Data usage

Pay in bands to smooth out annual costs.

Workspaces

Easily separate teams and departments in Elixir Cloud.

Support tier

From standard to dedicated.

Additional features/capabilities

Pay for features you'll use. Skip ones you won't.

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Adding Elixir Cloud support and services

Our Tech Support, Implementation, and Services teams are made up of world-class experts in Elixir Cloud. We don't outsource or automate our customer support: When you call, you'll get a real, helpful human.

Pricing for Elixir support and services is based on the degree of your engagement, listed below. Get in touch with our team to find out how our Support team helps Elixir Cloud customers overcome technical challenges, master modern CCM tools, and drive more value across their organizations.

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Hover or tap table items for a description.

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Standard
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Silver
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Gold
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Platinum

Severity 1 issues

Issues with critical business impact resulting in unavailable services
24x5 24x7 24x7 24x7

Severity 2–4 issues

Issues ranging from major functional degradation to minimal business impact
Monday–Friday
9 a.m.–6 p.m. 		Monday–Friday
8 a.m.–12 a.m. 		24x7 24x7

Support portal access

Submit support tickets and issue fix requests

✅

 ✅ ✅ ✅

Designated support contacts

Individual Elixir pros you can count on for support
1 2 5 5

Online knowledge base

Built and maintained by Elixir
✅ ✅ ✅ ✅

Phone support

Call and you'll get a real, knowledgeable human
✅ ✅ ✅ ✅

Enhanced response times

Priority response for urgent requests
✖️ ✅ ✅ ✅

Monthly support review meetings

Track issues, resolution, and long-term goals with Elixir
✖️ ✖️ ✅ ✅

Support Account Management (SAM)

A dedicated advocate for your use of Elixir products
✖️ ✖️ ✖️  ✅

All times listed are based on customer location unless otherwise noted. 
U.S.-based support can be added to Elixir Cloud base licensing for an additional fee.
To learn about our Partner relationships, including resellers and service providers, visit our Partners page.

Request Elixir Cloud pricing

Pricing for Elixir Cloud is available by request. Fill out the form on this page to get in touch with our team.