As the AI hype rages on, are companies in healthcare, insurance, and financial services seeing value from it?
According to global CCM advisory firm Aspire, 85% of organizations surveyed say they've adopted AI in their customer communications management (CCM). Only 17% say they've seen demonstrated ROI and clear business impact from using AI.
Join this webinar, co-presented by CCM thought leaders at Aspire and Elixir, to discover:
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Actual use cases for AI in your customer communications
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Survey results from 585 businesses on how they are (and aren't) using AI in their CCM
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A case study of one large insurer who used AI to move their CCM from legacy tools to the cloud in under a year
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Where companies are investing in their CCM through 2027
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Where the "use AI first, ask questions later" approach falls apart for most companies
Register to get new insights, ideas, and actionable advice on how you can make the most of your CCM investment.