Prove It: What AI Can Actually Deliver in Regulated Customer Communications

LIVE WEBINAR | THURSDAY, NOVEMBER 5 | 8:00 AM PT

A candid conversation with QKS Group about where AI is ready to deliver in customer communications, where it isn't yet, and what has to be in place before it can.

About the session

Agentic AI is everywhere in the 2027 planning conversation. The vision is a near future where autonomous agents orchestrate the customer journey end to end. Meanwhile, many regulated enterprises are still running batch processes and have yet to connect their first API trigger. So where does that leave the leaders who have to fund, govern, and defend these investments?

In banking, insurance, healthcare, and utilities, no one is going to hand an autonomous agent the final say on a denial letter or a policy notice. One bad decision can mean regulatory fines and lasting reputational damage. That doesn't mean AI has no place in customer communications. It means the value comes from putting the right AI in the right places, with governance and control built in, and being able to measure what it delivers.

Join Libby Koehn, Global Vice President of Product at Elixir Technologies, with Saurabh [Last name] and Amandeep Khanuja of QKS Group for a candid conversation about where AI is ready to deliver in CCM today, where it isn't yet, and what has to be in place before it can. Expect a frank exchange between the analyst view of where the market is heading and the product view from inside regulated enterprises.

What you will learn

• Where agentic AI is already making decisions in the back office, such as automated underwriting, and why customer communications calls for a different model with a human in the loop where it matters
• Why much of what is being called agentic orchestration is really workflow: trigger events, approved templates, next best action, and automated delivery, and why that's good news for your roadmap
• High-value, low-risk places to apply AI today, including QA, review and approval, and validating content against regulatory guidelines like CMS and CAN-SPAM
• When a pre-approved template plus an API data feed can publish without a human reviewing every document, and the governance that makes that safe
• Why AI is only as good as the data behind it, and how a zero-copy, zero-data-retention approach supports the audit trail you need to prove your AI is working for your business, not against it
• Where to start: an as-is assessment of your template and asset libraries, a single source of truth for communications data, and the metrics that show real return

Who should attend

Leaders responsible for customer communications, CX, compliance, and digital transformation at banks, insurers, healthcare organizations, utilities, and government agencies, especially anyone building a 2027 or 2028 AI investment case.