Elixir Named a Leader in the IDC MarketScape for Worldwide Intelligent CCM
Elixir is named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment. Download your complimentary excerpt to see how IDC MarketScape evaluated the market and why Elixir is a Leader.
The CCM market is changing. According to the MarketScape, "The customer communication management (CCM) market is no longer competing on who can generate the best-looking statement."
The excerpt brings together IDC MarketScape’s view of the market, its advice for technology buyers, and its assessment of Elixir.
In the excerpt, you’ll find:
- IDC MarketScape opinion on where the intelligent CCM market is heading
- Advice for technology buyers, covering admin experience, analytics, authoring, intelligent forms, architecture, security, integration, and agentic AI
- The recommended questions for buyers to ask when planning a CCM migration
- IDC MarketScape vendor profile of Elixir, including its strengths, challenges, and when to consider Elixir
- The IDC MarketScape methodology and market definition
Whether you are modernizing a legacy CCM estate or evaluating AI for regulated communications, the excerpt gives you an independent view to bring into your next evaluation.
Make your next CCM decision with independent research. Download your complimentary excerpt of the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment and read the assessment of Elixir alongside its advice for technology buyers.
Download Now
"Organizations in regulated industries should consider Elixir for CCM modernization and transformation. It suits buyers looking to migrate off legacy systems onto a cloud-native, unified platform that supports all output types (batch, on-demand, and interactive) from a single environment."
IDC MarketScape: Worldwide
IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment, September 2026
"IDC MarketScape Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment", September 2026, IDC #US54131626.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
© 2026 IDC. All rights reserved.