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WHITE PAPER

5 things your customer comms tools absolutely must do in 2026.

Between low trust, high risk, and the neverending hype cycle, your comms tools will be either a value driver or a burden this year.

elx-white-paper-ccm-needs-2026-page-spread-mockupOur white paper, featuring thoroughly researched and fully sourced trends and figures from across industries, is our opinion on the CCM capabilities that will help you weather this year's challenges and stay ready for anything.

Download the white paper now to learn...

  • Why 92% of marketing leaders are focused on creating a consistent CX across channels
  • How a collaborative comms platform can help you retain customers
  • How to get the real benefits of modern tech, from cloud to AI, without buying into the hype
  • Signs your existing customer comms solutions, from patchwork tools to sprawling platforms, aren't up to 2026's pressing challenges
5 things your CCM tools must do in 2026: A graphical representation of a white paper by Elixir Technologies displayed on an iPhone. Text on screen reads:

If you're not getting better at delivering the experiences your customers want,
you're effectively getting worse.

From AI to Gen Z, 2026 could make or break your business.

Download the white paper to uncover game-changing cross-industry trends — and learn how your customer comms tools should help you respond.

elx-stock-medicare-welcome-kit-insurance-advantage-doctor-healthcare-card-864x648

>50% of Medicare Advantage and Part D enrollees said they didn’t receive an ANOC in 2025.

eHealth: Medicare Annual Enrollment Period Consumer Insights, October 2025

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Trust in insurers has fallen to its lowest level since 2021.

The Fairer Finance Trust in Insurance Index, Spring 2025

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38% of companies said they lost customers because of poor collaboration.

Vonage & Forrester: “Have Your UCaaS/CCaaS Cake, And Eat It, Too"

Download for more