Zenith-American Speeds Time to Market for Regulated CMS Documents

Overview

Zenith American Solutions Inc. (”Zenith”) is the largest independent Third Party Administrator of Taft-Hartley plans in the United States. Zenith recognized that the legacy systems they used for customer communication management (CCM) was reaching end of life.

Problem

Zenith needed to expand their digital footprint and improve user experience. To that end, they needed to find a way to effectively digitize their client communications. They determined they would need a new CCM solution to achieve their strategic goal of upgrading communication processes.

Solution

Elixir® proposed and developed a custom, enterprise-level solution using Elixir's SaaS platform. With the support of Elixir’s implementation team, Zenith gained enhanced features like intuitive self-service functions and leading-edge technology. These features support continued operational excellence and future growth.

A Swift and Seamless Digital Experience

Zenith, as a prominent market leader, continues to search for ways to expand its digital capabilities and provide the highest quality tools and technology to its clients and their members. Knowing that Elixir created the Opus software, Zenith trusted that the Elixir platform solution would effectively support its vision of an enhanced digital experience for its clients.

Mutually assured success is the hallmark of every good project. To ensure a successful implementation, Elixir and Zenith identified requirements to ensure agreement before the implementation process began. Further, by working with the Zenith team in the development, staging, and production environments, Elixir Technologies was able to deploy the software and migrate resources quickly with the use of Elixir’s workflow automation.

Outcome

Moving from the Opus desktop-based solution to the Elixir cloud-centric platform offered multiple benefits:

• Enhanced collaboration by allowing Zenith team members to access files, make revisions, update information, review edits, and promote information and data from one environment to another.
• Increased scalability and profitability by enabling creators to bring in designs and generate multiple versions using a single template.
• Improved flexibility in workflow processes and output.
• Enhanced client communications with self-service features.

Ultimately, Elixir brought more control and visibility to all users while empowering them with a more connected customer communications process.

Would you like to see how Elixir can help you improve your customer communications? Schedule a demo.