Here, there, and everywhere when you need us.

24/7 Support for our Gold and Platinum Members.

No matter what comes up, a real, live person will always be there to help you through it.

Orange Watch

What you need to know, now.

Find out about the latest news, alerts and releases, all on our community portal.

Support from your peers, too.

Our forum is a great place to engage with other users who have been where you are. And together, you can influence the development of our products.

Face

A place to get learning.

From videos and product training to courses and even certifications, we don’t just support your business. We support personal growth.

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Elixir support tiers

Support Features
Standard
Silver
Gold
Platinum
Technical support coverage
Weekdays 9am - 6pm
Weekdays 8am - 12am
24/7
24/7
Designated support contacts
1
2
5
5
Elixir community
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Online knowledge base
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Support portal access
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Phone support
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Accelerated response times
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Support account management
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Monthly support review meetings
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Release management
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Upgrade assistance
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The Elixir community is ready and waiting for you.