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KEY CAPABILITIES
 

Unleash the Power of Elixir Cloud

With the right tools, you can transform your customer communication management (CCM).
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Transform Customer Communication with Elixir's SaaS Platform

A core set of capabilities powers Elixir Cloud. These capabilities will empower your users to create better customer communications. 

Integrate data from multiple systems. Configure workspaces to drive collaboration. Deliver communications across channels. Analyze performance to drive better decision making.

With Elixir Cloud, you'll create exceptional customer experiences with unmatched efficiency.

Connect

Take advantage of unprecedented CCM connectivity. Elixir Cloud integrates with both modern enterprise applications and legacy systems. Pre-built connectors, custom integrations, and proprietary data capabilities make it simple. Leverage data from multiple sources to create a unified view of your customers. Then, deliver consistent, relevant communications across channels. 

Key Capability Features:

  • Extensive library of pre-built connectors and custom integration options.
  • Support for various file formats and databases.
  • Advanced data processing capabilities for data-driven communications.
Integrations and Workspace Settings

Elixir Cloud integrates with both modern enterprise applications and legacy systems.

Document Builder and Document Share

Configure

Workspaces put you in command. They allow users to manage communications and optimize workflows. By deploying discrete workspaces, you gain greater brand and regulatory control. Create communications faster with pre-built rules, templates, and shared assets across workspaces. Break down silos and unify customer communications throughout your organization.

Key Capability Features:

  • Customizable workspaces for streamlined workflows and asset management.
  • Granular user permissions and role-based access control.
  • HITRUST certified for enhanced security and compliance.

Design

Leverage intuitive design tools and a powerful composition engine. With Elixir Cloud, users can create engaging, personalized communications with speed and efficiency. Empower your teams to design data-driven, dynamic content at scale. Plus, make sure it meets customer preferences and drives engagement. 

Key Capability Features:

  • Low-code template and document designer.
  • Adaptive, data-driven design for personalized communications.
  • Integrated content management with version control and audit trails.
  • Optional MS Word plugin for familiar content authoring.
Document Builder Mockup

Empower your teams to design data-driven, dynamic content at scale.

Document Builder Share Mockup

Collaborate

Foster seamless collaboration between team members. Expedite communication and document creation with leading collaboration, review, and approval workflow tools. Give your teams the tools they need to work together effortlessly. Regardless of location or department, Elixir Cloud streamlines complex document processes. So, you can deliver quality and consistency. 

Key Capability Features:

  • Real-time collaboration tools for cross-departmental teamwork.
  • Custom approval workflows and dynamic routing.
  • Comprehensive audit trail and analytics for process optimization.

Deliver

Create data-driven communications at scale. Engage with customers on their preferred channels with dynamic, targeted outbound communications. Reach customers across channels — from print to digital — using a single design and repeatable process. Adapt quickly to changing business needs. This will drive better engagement and help you achieve your goals. 

Key Capability Features:

  • Multichannel delivery across print, email, SMS, and digital channels.
  • High-volume batch processing and on-demand production.
  • Flexible document storage options for long-term accessibility.
Document Builder and Document Share

Reach customers across channels — from print to digital — using a single design and repeatable process.

Dashboard Mockup

Analyze

Get the full picture of your communication performance and customer engagement. With powerful dashboard and reporting tools, you can track user response. Use this information to make informed decisions and continuously optimize your CCM strategy. 

Key Capability Features:

  • Real-time, customizable data visualizations.
  • Key performance metrics for job statistics, delivery, and user activity.
  • Role-based access to insights for data-driven decision making.

Maximize the impact of every customer touchpoint. Transform your CCM processes and unlock the full potential of your customer relationships. The advanced capabilities of Elixir Cloud give you the right tools. Create, manage, and deliver communications that drive engagement, loyalty, and growth.