How a Product-Led Strategy Sees Peer Review Growth
How a Product-Led Strategy Sees Peer Review Growth As the B2B market space gets crowded with an abundance of vendors who seem to offer indistinguishable...
Delivering ROI on Member Communications is Mission Critical for Healthcare Payers
A recent report on U.S. healthcare outcomes confirmed what previous studies have indicated—American health outcomes lag behind those of other high-income...
Are Shared Services Poised to Shake up Healthcare?
When Amazon announced it was getting into the healthcare business in 2018, plenty of health insurers sat up and took notice. As the world’s largest...
Riding the Automation Wave - How Customer Demand is Driving the Healthcare Payer Mindset
Changing consumer expectations in healthcare is placing a premium on the customer experience. According to a recent survey, 63% of payers said that...
Prescription for Success—A New Role for Small to Medium Healthcare Payers
For small to medium payers—insurers with under 150,000 members and less than $1 billion in revenue—communication & engagement are major differentiators in...
Provider Directories Give Payers a Headache. Is Cloud-Native CCM a Cure?
Are you a healthcare payer grappling with inaccurate provider directories? If you are responsible for generating provider directories on demand and at...
Cloud Native: What does it mean for a CCM Platform?
Cloud Native: What does it mean for a CCM Platform?
Six Lessons on How to Win Customers and Provide an Unforgettable Experience with Customer Communications
Houston, we have a problem
Five Principles to Turn Your CSRs into CX Powerhouses
Picture this scenario. It is Friday night, you’ve had a long week, and you’d like nothing better than to order in from your favorite food delivery...
Reevaluating External Dependencies for Medicare Advantage and Part D Plan Materials
Healthcare payers must reconcile established business practices with continuous legislative and regulatory change, while at the same time transforming...
Digitally Transforming Your Content Lifecycle Using Supply Chain Automation
Modernizing your business is not easy. For healthcare payers, the need to stay on top of changing regulations brings them head to head with inefficient...
New Era Engagement: Elixir Technologies
Recently Elixir Technologies was included in The Silicon Review's list of 10 fastest growing cloud companies. The magazine also included a write-up on...
How the Right Correspondence Solution Can Help You Solve Call Center Churn
Investing time and money in recruiting and training qualified staff is a major commitment for any business. When those employees leave, the costs can...
Adapt and Evolve – 4 Benefits Insurers Gain by Digitally Transforming Their Customer Communications
Adapt and Evolve – 4 Benefits Insurers Gain by Digitally Transforming Their Customer Communications
Celebrating 4 Decades of Innovation
Basit Hamid, CEO and founder of Elixir Technologies was recently honored by being the Recipient of the Brian Platte Lifetime Achievement award at...
CMS Has Got Your Number – What Medicare ID Card Changes Mean for Health Care Payers
Medicare cards are getting a reboot and this means big changes for the healthcare industry. In April 2018, CMS will issue new Medicare ID cards to 150...
CMS plans big changes for provider directories. Are you ready?
In a survey released last January, the Centers of Medicare and Medicaid Services (CMS) revealed that 45% of Medicare Advantage Organizations (MAOs) had...
6 Value Based Care Principles for a Winning Communication Strategy
The forecast for health insurance is a little cloudy these days, with uncertainty over the ACA and the demise of the American Healthcare Act. While health...
Transform Member Engagement through Digital Communication
When it comes to providing high quality, affordable health coverage, payers who adopt a multi- channel communication strategy have the edge over those who...
